Pharmacy Customer Care Technician
About The Position
WE ARE GROWING!!! For almost 40 years, Parkview Health Services has provided exceptional pharmacy services and care to professional agencies, skilled nursing, and community care facilities. Our commitment to providing each client with customized solutions that fit their organizations needs ensures they benefit from market-leading pharmacy services. We are currently seeking full-time team members to fulfill our 2pm-10pm Monday - Friday shift. Team members also rotate Saturdays, working 10am-3pm. If you are interested in joining an established organization that is growing and have prior experience providing customer service telephonically - please consider applying for this opening! Perform duties to respond to incoming calls and make routine outbound calls to assist patients, clients, and prescribers’ offices with new and recurring prescription orders and address related questions and concerns, working within the limits of established routines. POSITION RESPONSIBILITIES: Work closely with staff at facilities, clients, patients, and doctors’ offices to assist them with issues regarding prescriptions filled by Parkview Health Services. Respond to incoming calls from facilities, clients, patients, and prescribers’ offices to process new and refill medication orders to ensure continuity and maintenance of therapy. Collect medical information to be used to fill prescriptions, troubleshoot issues, identify problems, and coordinate billing of medications. Ensure that callers’ needs are met, address questions and concerns, and escalate issues involving complex clinical matters to the clinical team as appropriate. Facilitate communication between internal team and external customers to support patients’ therapy compliance through transmittal of status updates, template letters, and other similar actions designed to maintain effective and efficient response and superior service quality. Access records in pharmacy system to identify and follow up on customer needs, maintaining attention to details and avoid delays or interruptions in therapy. Document case activity, communications, and correspondence in pharmacy system to ensure completeness and accuracy of patient contact records. Ensure that work activities are conducted in compliance with regulatory requirements and the organization’s defined standards and procedures, and in a manner that provides the best available level of service and quality. Adhere to HIPAA, Fraud Waste and Abuse, and other required healthcare and pharmacy regulations. Perform other related duties as assigned.
Requirements
- Superior telephone customer service and relationship building skills.
- Strong problem-solving skills with an ability to prioritize and multi-task.
- Demonstrated strength in listening, understanding, clear speaking (oral) and written communications in English.
- Ability to communicate with customers while navigating through a variety of technical platforms and systems.
- Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal systems.
- High School Diploma or equivalent required.
- Minimum of one year’s experience providing high quality telephonic customer service.
- Minimum of one year Pharmacy or healthcare experience strongly preferred.
- Previous experience working in Pharmacy highly preferred
- Customer service: 1 year (Required)
- Healthcare: 1 year (Preferred)
- Night Shift (Required)
- Day Shift (Required)
Responsibilities
- Work closely with staff at facilities, clients, patients, and doctors’ offices to assist them with issues regarding prescriptions filled by Parkview Health Services.
- Respond to incoming calls from facilities, clients, patients, and prescribers’ offices to process new and refill medication orders to ensure continuity and maintenance of therapy.
- Collect medical information to be used to fill prescriptions, troubleshoot issues, identify problems, and coordinate billing of medications.
- Ensure that callers’ needs are met, address questions and concerns, and escalate issues involving complex clinical matters to the clinical team as appropriate.
- Facilitate communication between internal team and external customers to support patients’ therapy compliance through transmittal of status updates, template letters, and other similar actions designed to maintain effective and efficient response and superior service quality.
- Access records in pharmacy system to identify and follow up on customer needs, maintaining attention to details and avoid delays or interruptions in therapy.
- Document case activity, communications, and correspondence in pharmacy system to ensure completeness and accuracy of patient contact records.
- Ensure that work activities are conducted in compliance with regulatory requirements and the organization’s defined standards and procedures, and in a manner that provides the best available level of service and quality.
- Adhere to HIPAA, Fraud Waste and Abuse, and other required healthcare and pharmacy regulations.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
