Pharmacy Customer Care Representative

Synchrony Pharmacy Des Moines • Urbandale, IA

83d

About The Position

Synchrony Pharmacy, headquartered in Louisville, Kentucky, has been serving long-term care and institutional healthcare facilities since 1994. The company is dedicated to meeting and exceeding the needs of residents by partnering with personal/skilled care or assisted living facilities to provide specialized clinical and operational support services. Quality is not just a goal; it is the fundamental operating principle of Synchrony Pharmacy. The organization is committed to exceptional professional service and personal concern for its clients. Synchrony Pharmacy is an ancillary division of Trilogy Health Services, an award-winning company recognized for its employee benefits, professional development, personal wellness, and employee recognition programs.

Requirements

• High School diploma or equivalent; Associate's degree preferred.
• Iowa Pharmacy Technician License required.
• One (1) to three (3) years of customer service experience; healthcare, senior living industry, pharmacy, or long-term care environment preferred.
• Minimum one (1) year of multi-facility experience preferred.
• Exemplary computer skills, including knowledge of the Microsoft Office Suite.

Responsibilities

• Acts as a liaison between all customers and the pharmacy, assisting with complaints, orders, errors, account questions, billing, and other queries.
• Provides customer service and issue resolution.
• Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.
• Resolves rejections, denials, and prior authorizations associated with all adjudicated Medicaid, Medicare D, or Private Insurance claims.
• Connects with prospective patients for onboarding and assists with patient follow-up and inquiries as directed by the Pharmacist In Charge.
• Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, and Insurance plans.
• Provides training to other staff necessary for successful performance, company standards, and expectations, and cross-functional awareness and proficiencies.
• Maintains confidentiality of all patient and/or employee information to assure rights are protected.
• Assists with special projects as needed.
• Meets expectations of excellence for the position.
• Supports location, departmental goals, and overall company objectives.
• Complies with all laws, regulations, and standards of ethical conduct.
• Responsible for uncompromising levels of cleanliness and safety.
• Leads by example, upholding and promoting the culture, mission, and values of the company.
• Performs all job duties with a friendly, positive, and team-oriented approach.
• Maintains professional/technical competencies and proficiencies for job responsibilities.
• Complies with all company policies, procedures, rules, and standards.

Benefits

• Competitive salaries and weekly pay
• Wage increases every quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance starting on the first of the month after your start date
• 401(k) Match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees