Pharmacy Customer Care Representative

Trilogy Health Services • Urbandale, IA

92d

About The Position

The Customer Care Representative acts as a liaison between all customers and the pharmacy, assisting with complaints, orders, errors, account questions, billing, and other queries. This full-time position requires a friendly, positive, and team-oriented approach to perform all job duties effectively. The representative will also support the location, departmental goals, and the overall objectives of the company while complying with all laws, regulations, and standards of ethical conduct.

Requirements

• High School diploma or equivalent.
• Associates degree preferred.
• Iowa Pharmacy Technician License.
• One (1) to three (3) years' customer service experience.
• Healthcare, senior living industry, pharmacy or long-term care environment preferred.
• Minimum one (1) year multi-facility experience preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.

Responsibilities

• Provides customer service and issue/resolution.
• Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.
• Resolves rejections, denials and PA's associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.
• Connects with prospective patients for Onboarding and assists with Patient follow-up and inquiries as directed by the Pharmacist In Charge.
• Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP's/Insurance plans.
• Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Assists with special projects as needed.
• Meets Expectations of Excellence for position.
• Supports location, departmental goals, and the overall objectives of the Company.
• Complies with all laws, regulations and standards of ethical conduct.
• Responsible for uncompromising levels of cleanliness and safety.
• Leads by Example (LBE), upholds and promotes the culture, mission and values of the Company.
• Performs all job duties with a friendly positive and team-oriented approach.
• Maintains professional/technical competencies and proficiencies for job responsibilities.
• Complies with all Company policies, procedures, rules and standards.

Benefits

• Competitive salaries and weekly pay
• Wage increases EVERY quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance kick in on the first of the month after your start date
• 401(k) Match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED