Pharmacy Customer Associate I - BioPlus Specialty Pharmacy

Elevance Health • Las Vegas, NV

405d • $34,694 - $52,042

About The Position

The Pharmacy Customer Associate I at BioPlus Specialty Pharmacy is responsible for providing exceptional customer service by responding to inquiries related to pharmacy retail and mail order prescriptions. This role involves developing positive customer relations, coordinating with various internal functions, and ensuring timely resolution of customer requests. The associate will interact with a diverse range of customers, including subscribers, providers, and third-party representatives, to deliver claims and membership support while guiding customers in utilizing available resources effectively.

Requirements

• High school diploma or equivalent required.
• Previous experience in an automated customer service environment preferred.
• Strong oral, written, and interpersonal communication skills.
• Problem-solving, facilitation, and analytical skills are essential.

Nice To Haves

• Specialty pharmacy experience preferred.
• Pharmacy billing experience preferred.
• Prior authorizations experience preferred.

Responsibilities

• Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develop and maintain positive customer relations and coordinate with internal functions to ensure timely resolution of customer requests.
• Interact with internal and external customers to provide claims, customer service, and membership support.
• Conduct necessary research to provide proactive and thorough solutions to customer inquiries.
• Display ownership of service requests ensuring high-quality resolution and follow-through.
• Support and guide customers with their personal options and decisions, helping them become knowledgeable about available technology and resources.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees