Pharmacy Clerk

Hy-Vee, Inc.•Sioux Falls, SD

2d•Onsite

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Pharmacy Clerk Department: Pharmacy FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service. Ensures cleanliness of department. Orders product and supplies and logs invoices as necessary. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations and Perishables; Pharmacy Department Manager; Pharmacists Positions that Report to you: None Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Stocks received product and supplies and marks stickers accordingly. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Reviews prescriptions that are not picked up as requested by department manager. Orders product and supplies at the department managers request. Reviews invoices on product received. Coordinates nursing home medicines as necessary. Logs invoices as necessary. Prepares the paper work and compiles medicine for delivery orders and mail outs at the request of the department manager. Cleans, empties garbage, etc. to ensure the pharmacy has a clean and inviting appearance. Takes orders for refills from customers. Removes trash in a timely manner. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Gathers patient information required to prepare prescriptions. Keeps pharmacy supplies well stocked. Performs cash transactions. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Administer Vaccines as allowed by law Secondary Duties and Responsibilities: Completes the sale. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to follow written, verbal or diagrammatic instructions; several concrete variables. Ability to do add, subtract, multiply and divide whole numbers. Possess the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people. Education and Experience: High school or equivalent experience. Over six months up to one year of similar or related experience. If applicable, vaccination certification as required by law.

Requirements

Must have the ability to follow written, verbal or diagrammatic instructions; several concrete variables.
Ability to do add, subtract, multiply and divide whole numbers.
Possess the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people.
High school or equivalent experience.
Over six months up to one year of similar or related experience.
If applicable, vaccination certification as required by law.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Stocks received product and supplies and marks stickers accordingly.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Reviews prescriptions that are not picked up as requested by department manager.
Orders product and supplies at the department managers request.
Reviews invoices on product received.
Coordinates nursing home medicines as necessary.
Logs invoices as necessary.
Prepares the paper work and compiles medicine for delivery orders and mail outs at the request of the department manager.
Cleans, empties garbage, etc. to ensure the pharmacy has a clean and inviting appearance.
Takes orders for refills from customers.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Gathers patient information required to prepare prescriptions.
Keeps pharmacy supplies well stocked.
Performs cash transactions.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Administer Vaccines as allowed by law
Completes the sale.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.