Pharmacy Clerk

COQUILLE INDIAN TRIBE•Coos Bay, OR

1d•$18 - $23

About The Position

Under the direct supervision of the Pharmacy Manager, the Pharmacy Clerk is responsible for providing timely, efficient, and courteous customer service to patients of the Coquille Indian Tribe Pharmacies. This position also serves as the primary support for packaging and shipping mail-order prescriptions and assisting pharmacy staff in daily operations.

Requirements

Excellent oral and written communication skills and the ability to understand and interpret complex and technical documents
Ability to consistently convey a pleasant and helpful attitude while managing stressful or emotional situations
Knowledge of pharmacy rules and regulations
Ability to learn and operate various wholesaler ordering platforms
Ability to operate small electronic equipment, including cash registers, postage meters, and fax machines
Strong attention to detail and ability to work accurately in a fast-paced environment while managing multiple assignments and deadlines
Ability to work independently, demonstrate initiative, and take ownership of assignments to achieve positive results
Ability to foster an inclusive workplace where diversity and individual differences are valued
Awareness and sensitivity to Indian traditions, customs, and socioeconomic needs, with the ability to work effectively with diverse cultures
Knowledge of and ability to maintain strict confidentiality of medical and administrative records in compliance with HIPAA and Privacy Act requirements
Ability to maintain professionalism, confidentiality, and objectivity under pressure and during crisis situations
Ability to make independent decisions in accordance with established policies and procedures
Computer literacy sufficient to use word processing, spreadsheet, database, and email software
High school diploma or GED required
Computer experience and working knowledge of Microsoft Office Suite (Word, Outlook, etc.) required
Current and valid Oregon driver’s license in good standing with no insurability issues with the Tribe’s insurance carrier required

Nice To Haves

One year of experience in a customer service position preferred
Knowledge of pharmacy rules and regulations preferred
Experience handling cash and credit card transactions preferred
Demonstrated excellent verbal communication skills and a positive attitude
Ability to work effectively with a wide variety of people
Willingness to advance to Pharmacy Technician licensure preferred

Responsibilities

Provides customer service to pharmacy patients both in person and via telephone
Documents patient demographics, allergies, and insurance information on prescriptions received
Packages and ships all mail-order prescriptions
Sells prescriptions in accordance with CIT safety and confidentiality processes, including processing credit card payments and utilizing pharmacy write-off accounts as appropriate
Places and receives drug shipments from wholesalers
Accurately sells completed prescriptions to patients
Validates patient eligibility for services and programs at the CIT Pharmacy
Assists Pharmacy Technician and Pharmacist as requested
Works collaboratively with Purchased and Referred Care and Nasomah Health Group to maximize Tribal resources and optimize patient care experience
Answers incoming phone calls, triages calls for Pharmacy Technician or Pharmacist response, and accurately relays messages to appropriate pharmacy staff
Assists with the annual physical inventory of the pharmacy
Prepares purchase orders for supplies
Delivers prescriptions and supplies to the medical clinic when needed
Supports processing of third-party reimbursement checks as needed
Supports weekly, monthly, and annual pharmacy reporting as needed
Provides consistently professional and confidential service to patients of the CIT Pharmacy
Adheres to all KWC and CIT Pharmacy policies, including all applicable Tribal, federal, and state rules and regulations governing the practice of pharmacy
Performs other duties as assigned