Pharmacy Clerk

Auro Pharmacies, doing business as Central Drugs Compounding Pharmacy • La Habra, CA

3d

About The Position

The Pharmacy Clerk is a key member of the pharmacy team responsible for delivering excellent customer service both in-person and over the phone, accurately handling transactions, supporting pharmacy operations, and maintaining a clean, organized workspace. This role involves interacting with customers, assisting in the front-end retail area, supporting prescription fulfillment, and participating in shipping, receiving, and production-related tasks. The Pharmacy Clerk is also expected to continually expand knowledge in over-the-counter medications, vitamins, and durable medical equipment.

Requirements

• High School Diploma or GED equivalent.
• Strong attention to detail.
• Ability to work independently and manage multiple tasks efficiently.
• Excellent verbal communication and active listening skills, including over the phone.
• Customer service experience preferred.
• Strong problem-solving and organizational abilities.
• High initiative and a proactive, self-starting attitude.
• Reliable, approachable, and motivated to deliver results.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Greet and assist pharmacy customers in a courteous and professional manner, both in-person and over the phone.
• Answer incoming calls promptly and provide accurate information or route calls appropriately.
• Handle cash and charge transactions accurately using computer systems.
• Process prescription pickups at the register.
• Prepare and mail prescriptions accurately and on time.
• Maintain patient records and ensure data accuracy.
• Call customers for medication reminders, follow-ups, and other pharmacy-related communications.
• Order and manage front-end inventory, including over-the-counter products and supplies.
• Maintain cleanliness of the pharmacy by mopping, dusting, and general tidying.
• Support shipping and receiving departments.
• Assist in pre-production tasks and pharmacy support activities as needed.
• Expand knowledge of vitamins, supplements, OTC items, and medical equipment.
• Ensure customers feel welcomed, informed, and supported in every interaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED