About the position
At Hy-Vee, our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Pharmacy Clerk position is a non-exempt role that provides prompt, efficient, and friendly customer service while ensuring the cleanliness of the department. The clerk will order products and supplies and log invoices as necessary.
Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
- Smiles and greets customers in a friendly manner.
- Makes an effort to learn customers' names and address them by name whenever possible.
- Assists customers by escorting them to products, securing out-of-reach products, loading/unloading heavy items, and passing along customer suggestions.
- Answers the telephone promptly and provides friendly, helpful service.
- Stocks received products and supplies and marks stickers accordingly.
- Works with co-workers as a team to ensure customer satisfaction.
- Reviews prescriptions that are not picked up as requested by the department manager.
- Orders product and supplies at the department manager's request.
- Reviews invoices on products received.
- Coordinates nursing home medicines as necessary.
- Logs invoices as necessary.
- Prepares paperwork and compiles medicine for delivery orders and mail outs.
- Cleans and maintains the pharmacy's appearance.
- Takes orders for refills from customers.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Gathers patient information required to prepare prescriptions.
- Keeps pharmacy supplies well stocked.
- Performs cash transactions.
- Reports to work when scheduled and on time.
- Administers vaccines as allowed by law.
Requirements
- Must be 18 years or older.
- High school diploma or equivalent experience.
- Over six months to one year of similar or related experience.
- If applicable, vaccination certification as required by law.
- Ability to follow written, verbal or diagrammatic instructions.
- Ability to perform basic arithmetic operations.
- Ability to file, post, and mail materials; copy data from one record to another.
