About the position
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Pharmacy Clerk provides prompt, efficient and friendly customer service, ensures cleanliness of the department, orders product and supplies, and logs invoices as necessary.
Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
- Smiles and greets customers in a friendly manner.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and passing along customer suggestions or requests.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Stocks received product and supplies and marks stickers accordingly.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Reviews prescriptions that are not picked up as requested by department manager.
- Orders product and supplies at the department manager's request.
- Reviews invoices on product received.
- Coordinates nursing home medicines as necessary.
- Logs invoices as necessary.
- Prepares the paperwork and compiles medicine for delivery orders and mail outs at the request of the department manager.
- Cleans, empties garbage, etc. to ensure the pharmacy has a clean and inviting appearance.
- Takes orders for refills from customers.
- Removes trash in a timely manner.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Gathers patient information required to prepare prescriptions.
- Keeps pharmacy supplies well stocked.
- Performs cash transactions.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
- Administers vaccines as allowed by law.
Requirements
- High school or equivalent experience.
- Over six months up to one year of similar or related experience.
- If applicable, vaccination certification as required by law.
- Must have the ability to follow written, verbal or diagrammatic instructions.
- Ability to do add, subtract, multiply and divide whole numbers.
- Possess the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people.
