The position focuses on providing exceptional customer service aimed at helping individuals lead healthier lives. This involves treating customers and employees fairly and ethically, ensuring a safe, clean, and inclusive environment, and being a responsible community member. The role also emphasizes the importance of delivering the right products, services, and care at the appropriate time, with fair and accurate pricing. Additionally, the position includes direct patient intervention by offering health and wellness services and experiences that are relevant to the patient, in compliance with state and federal laws. The individual in this role is expected to embody the company's core values, which include respect, honesty, integrity, diversity, inclusion, and safety.