Pharmacy Care Technician

UnitedHealth Group • Miramar, FL

217d • $16 - $33 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Optum at Home Pharmacy Stars Team provides a variety of services including United HealthCare at Home (UAH) strategic Medication Adherence outreach initiatives, Care of Older Adults (COA) medication reviews/health assessments, SUPD/SPC provider consultations as well as Poly ACH and COB outreach. Additionally, the team does various outreaches during the year targeted at improving stars measures such as BP and DM consultations with members. The team also supports APC providers via a clinical consultation service. All services are provided by a team of Clinical Pharmacists, with the support of Pharmacy Technicians, and Clinical Quality RN's that engage with plan members and their healthcare providers in a telephonic environment. The Pharmacy Care Technician will report directly to the Senior Manager. The Pharmacy Care Technician will support Clinical Quality RN's who perform telephonic, patient-centered clinical consults focused on CBP and A1C measures. The Pharmacy Care Technician will be required to meet or exceed established productivity and quality metrics and work to support the hours of operation of the business (Mon-Fri 9am-5:30pm local time zone). You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

• High School Diploma/GED (or higher)
• Active Pharmacy Technician licensure (RPhT) in the desired state of employment
• 1+ years of Pharmacy Technician experience
• Must have a designated secure and private workspace free of distraction and protecting HIPAA confidentiality among our members. No childcare is permitted during working hours
• Must have access to install secure high-speed internet via cable/DSL in home

Nice To Haves

• National Pharmacy Technician Certification (CPhT)
• Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred)
• Associate or bachelor's degree
• Call Center experience
• Advanced Certification(s)
• Experience delivering business goals with focus on CMS STARs, HEDIS
• Working knowledge of Microsoft Excel, Word, Visio
• Trained in health literacy
• Exceptional Punctuality and Timeliness
• Advanced organizational skills & attention for detail
• Ability to work in a rapidly changing environment

Responsibilities

• Adheres to department's metrics and established advanced protocols and to support Clinical Quality RN's in handling patient telephonic outreach
• Make outbound calls while adhering to established protocols and scripting.
• Assist RN's with patient assessments for CBP and A1C measures
• Assist Pharmacists with Medication Adherence outreach for MAC, MAD, MAH
• Assisting with appointment scheduling (A1c, Controlling Blood Pressure, Medication Adherence etc.)
• Communicate with providers and offices to obtain needed evidence of completed lab work, screenings and care provided
• Review available medical records for core measures to submit for closure of HEDIS/STARS measures
• Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs
• Document thoroughly all calls and actions taken within core systems.
• Performs all other related duties as assigned

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED