Pharmacy Care Technician

UnitedHealth Group • Columbia, MD

4d • $18 - $32 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Pharmacy Care Technician (PT) will report to the Pharmacy Team Supervisor within Optum at Home Pharmacy Stars Team. The primary responsibility of the PT will be to perform telephonic engagements with members of the Optum at Home plans served by the UAH program. They will provide services such as optimizing medication therapy, adherence discussions, and much more. The PT will be an integral part of a team of Clinicians of varying disciplines and will be expected to meet or exceed established productivity and quality metrics as well as staying engaged throughout the process, helping the department reach yearly goals together as a team. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
Hours: Monday – Friday, will work an 8-hour shift during business hours of 9am – 8.30pm EST depending on time zone.
Location: Remote
You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

• High School Diploma/GED (or higher)
• Active Pharmacy Technician Licensure (RPhT) in the desired state of employment
• 1+ years of Pharmacy Technician experience
• Must have a designated secure and private workspace free of distraction and protecting HIPAA confidentiality of our members. No childcare permitted during working hours
• Must have access to install secure high-speed internet via cable/DSL in home

Nice To Haves

• Associate or bachelor’s degree
• National Pharmacy Technician Certification (CPhT)
• Advanced Certification(s)
• Call Center experience
• Experience delivering business goals with focus on CMS STARs, HEDIS
• Working knowledge of Microsoft Excel, Word, Visio
• Trained in health literacy
• Advanced organizational skills & attention for detail
• Ability to work in a rapidly changing environment
• Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred)
• Exceptional Punctuality and Timeliness

Responsibilities

• Speak with eligible members over the phone to offer and conduct Medication Adherence Consultation services
• Primarily via cold calling or answering an inbound Auto-Dialer
• Obtain information and perform data entry of Adherence barriers, Allergy history, medical conditions and other pertinent member-related information including dosage, frequency, and indications of medications
• Provide information to qualified members about plan services and potential benefits and direct them via warm transfer to appropriate resources
• Maintain performance standards including weekly / monthly calls, production metrics and quality assurance
• Serve as subject matter expert (SME) for pharmacy applications, including the XLCare platform

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED