Pharmacy Care Coordinator

UnitedHealth Group•New York, NY

4d•$18 - $32•Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. On the Provider Experience team, your role will be to manage existing Optum accounts and drive growth in those accounts by supporting providers, patients, sales and operations, and other teams such as Payer Relations, Industry Relations, Financial Assistance Department, pharmacist teams, etc. Schedule: Must have open availability to work Monday through Friday with 8-hour shifts between 7am-7pm CST You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

1+ years of customer service experience
1+ years of experience in patient or provider services in a medical environment
Intermediate level of proficiency with Microsoft Outlook, Excel, and Word
Ability to multitask through multiple screens and systems with the ability to utilize Chat to ask questions while communicating with patients/providers
Ability to deliver proper care to patients and providers by being professional, considerate, empathic and positive
Must have open availability to work Monday through Friday with 8-hour shifts between 7am-7pm CST
Must be 18 years of age OR older

Nice To Haves

National Pharmacy Technician Certification, current and in good standing
Experience with a complex pharmacy system
Proven your ability to manage multiple tasks and set priorities
Experience establishing and executing action plans; able to share your past successes
A strong business acumen and ability to make good judgments
Excellent interpersonal skills
Have high standards, are diplomatic when faced with conflict, and always communicate in a professional and courteous manner
Ability to produce quality results with a detail-oriented focus

Responsibilities

Supporting providers through inbound calls, portal chats, outreach and escalations
Be self-aware, compassionate, and genuine in service
Scheduling prescription deliveries
Handle difficult situations and ensure the provider’s experience is exceptional
Collect provider preferences
Problem-solve with decisiveness and urgency and escalate to operations partners, team leads, management and other stakeholders
Enter notes/information into appropriate pharmacy systems or other systems to document interactions
Ensure patients and providers are supported by following escalation through to finish
Ensure communication between providers and sales is completed and issues are raised to management
Works as a liaison with operations partners letting them know of any patient or practice issues/concerns
Respond professionally and appropriately
Focus on patient care and quality assurance
Excellent communication, upselling Optum services to Providers
Promote and educate on Optum tools (Patient Portal, Provider Portal, Optum Connections, etc.)
Able to work flexible hours
All other duties as assigned