Pharmacy Call Center Rep

TEKsystems • Phoenix, AZ

16h • $21 - $21 • Onsite

About The Position

Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers

Requirements

• Customer service
• Call center
• computer literary
• 1 year of call center tenure of 1 year in jobs
• Candidates must have the following - no jumpy resumes (client will not approve jumpy resumes)
• - at least a year of high volume call center experience in last 2-3 years
• - typing at least 30wpm call center scenarios 75% there are the tests to use in IKM Typing Test - One Space Version (1min)
• Call Center - Telephone Skills
• computer knowledge and skills

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Entering information accurately
• Utilize multiple systems and programs to track information and update communication with customers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed