Pharmacy Call Agent 2, Specialty Pharmacy, $4000 Bonus, FT, 9a-5:30p

Baptist Health South Florida • Miami Lakes, FL

2d • $19 - $25

About The Position

Provides patient centered customer service to internal and external clients. Serves as a point of contact to patients, providers and pharmacies including answering inbound calls and coordinating delivery and fills of patient‘s medications. Serves as a liaison between other departments within the pharmacy and patients and collects key patient information essential for any clinical staff. Estimated pay range for this position is $19.44 - $25.27 / hour depending on experience.

Requirements

• High School,Cert,GED,Trn,Exper
• Registered Pharmacy Technician
• Significant customer service experience, ideally in the pharmacy industry
• Must demonstrate high levels customer service experience
• At least one year experience within a Call Center or fast past environment
• Proficient in computer applications and data entry skills
• Excellent verbal and written communication skills
• Ability to multi-task in a fast-paced, intense (high volume) environment required
• Minimum Required Experience: 3 Years

Nice To Haves

• Knowledge of/proficient in Medical terminology preferred (written & oral)
• Bilingual (English and Spanish) highly preferred
• PTCB highly preferred

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED