Pharmacy Business Analyst

Knipper HEALTH

11d•Remote

About The Position

The Pharmacy Business Analyst supports CareTria Pharmacy by planning, designing, and improving business systems, operational workflows, and data driven insights that enable safe, compliant, and efficient pharmacy and patient support operations. This role partners closely with pharmacy operations, clinical teams, patient services, technology, compliance, and finance to translate business needs into clear requirements, actionable analyses, and scalable solutions. The Analyst gathers and analyzes operational, clinical, and financial data to support business cases, regulatory initiatives, technology enhancements, and process improvement efforts. This individual produces clear reporting, root cause analysis, and solution options that improve patient access, service quality, compliance posture, and cost efficiency. Strong communication, analytical, and problem-solving skills are essential to maximize the value of CareTria Pharmacy’s systems and operational investments. Sponsorship is not being offered for this role. Remote opportunity for the apporpriate candidate.

Requirements

Bachelor’s degree in Information Technology, Business Administration, Healthcare Management, or a related field.
5 or more years of relevant experience in pharmacy, healthcare, life sciences, or regulated service operations
Experience as a business or operations analyst, preferably in healthcare, pharmacy, or regulated environments
Experience supporting senior leaders in high accountability environments
Strong knowledge of pharmacy operations, healthcare regulations (e.g., HIPAA), and pharmacy software systems (e.g., pharmacy management systems, electronic health records).
Advanced expertise in Microsoft Excel, including complex formulas, pivot tables, Power Query, data modeling, and automation
Strong working knowledge of Microsoft Access, including database design, queries, relationships, and data integrity management
Advanced experience with data visualization and analytics platforms, including Tableau
Advanced experience with Microsoft Power BI, including data modeling, DAX, dashboard development, and performance optimization
Ability to integrate data from multiple source systems and translate complex datasets into clear, executive ready insights
Experience building standardized operational, financial, and compliance dashboards for leadership and client facing use
Strong analytical skills with the ability to understand complex systems and workflows.
Proven experience in system implementation, integration, and process improvement.
Ability to translate business needs into technical requirements and vice versa.
Excellent communication and interpersonal skills, with the ability to work effectively with both technical teams and non-technical stakeholders.
Familiarity with healthcare technologies, including pharmacy management systems, electronic prescribing, and pharmacy dispensing systems.
Proficiency with data analysis tools, SQL to review / extract data, reporting platforms, and database management systems
Knowledge of project management methodologies and tools
Office-based role. Ability to work in a fast-paced environment with tight deadlines and an Agile sprint schedule.
Occasional evening or weekend hours may be necessary for system testing or project implementation.
Extensive computer use and manual dexterity (keyboarding, mouse, phone)
Regular use of computer and phone for communication
Noise and/or vibrations exposure
Frequently reach (overhead), handle, and feel with hands and arms
Sit for prolonged periods of time

Nice To Haves

Familiarity with Healthcare / Pharmacy related applications for CRM system (Salesforce) a plus
Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) certifications a plus.

Responsibilities

Partner with pharmacy leadership, operations, clinical, compliance, patient services, and technology stakeholders to understand workflows, business needs, and regulatory requirements
Document current state and future state pharmacy processes, system workflows, data flows, and operational dependencies
Translate business needs into clear requirements, functional specifications, process maps, data definitions, and reporting requirements aligned to CareTria standards
Develop and present alternative solution options with clear tradeoffs related to compliance, scalability, cost, and operational impact
Ensure solutions align with applicable pharmacy regulations, privacy requirements, accreditation standards, and internal policiesFacilitate review and approval of documented requirements with stakeholders
Lead working sessions and design reviews to improve pharmacy operations, patient experience, and information flow
Identify, analyze, and resolve issues across existing or in development pharmacy systems and workflows
Evaluate system effectiveness and operational performance, recommending enhancements and risk mitigation strategies
Review requirements with technical and operational partners, addressing questions and clarifying intent
Participate in solution design sessions to ensure alignment with pharmacy workflows and end user needs
Monitor progress during build and configuration phases to ensure adherence to approved requirements
Act as a liaison between pharmacy operations, compliance, and technical teams throughout implementation
Identify and manage issues, risks, and dependencies during solution development
Support development of test plans, test cases, and validation scenarios tied directly to documented requirements
Participate in unit testing, system testing, and user acceptance testing for pharmacy systems and reporting tools
Validate that solutions meet operational, regulatory, and reporting requirements prior to deployment
Participate in defect triage and resolution discussions, distinguishing between defects, enhancements, and scope changes
Support planning, design, deployment, and post implementation stabilization of pharmacy solutions
Provide ongoing analytical and reporting support to pharmacy leadership and operational teams
Identify opportunities to improve efficiency, compliance, scalability, and financial performance
Conduct research on systems, tools, and best practices to support informed recommendations