Pharmacy Benefit CSR

TEKsystems • Plymouth Charter Township, MI

9d • $21 - $21 • Onsite

About The Position

Join a dynamic team where you’ll make a real impact by helping customers with their questions and concerns. As a Customer Service Representative, you’ll be the friendly voice on the other end of the line, providing clear answers and exceptional service.

Requirements

• 1+ year of recent high-volume call center experience (within the last 2–3 years).
• Strong customer service skills and ability to multitask.
• Typing speed of at least 30 WPM.
• Solid computer knowledge and comfort navigating multiple systems.
• Consistent work history (no frequent job changes).

Nice To Haves

• Call center experience
• Data entry accuracy
• Computer proficiency

Responsibilities

• Handle inbound calls and occasional follow-up calls in a fast-paced call center environment.
• Answer questions about prior authorizations, general inquiries, and confidential information.
• Accurately enter and update information across multiple systems.
• Deliver top-notch customer service with attention to detail.
• Manage 50–100 calls per day, depending on complexity.
• Use various programs to track and document customer interactions.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees