Pharmacist/General Manager

Herban Quality Control / Point Management•New Haven, CT

23h•Hybrid

About The Position

The Pharmacist (Hybrid) is a senior leadership role responsible for overseeing store-level operations while also serving as the clinical and compliance leader for Shangri-La's expanding hybrid medical model in Connecticut. This position will initially function in a General Manager-style operational capacity, ensuring strong execution across staffing, sales performance, customer experience, compliance, inventory accuracy, and store performance. As the hybrid model expands, the role is expected to transition toward a primary focus on medical patient consultations across multiple locations, training staff to qualify for "Dispensary Tech" certification, and supervising all documentation and compliance workflows tied to medical sales.

Requirements

Active, unrestricted Pharmacist license in Connecticut
Doctor of Pharmacy (PharmD) degree
Minimum of 3–5 years of retail pharmacy management or leadership experience
Strong understanding of regulated environments and compliance-driven workflows
Proven ability to lead teams and coach staff with professionalism and consistency
High level of integrity, maturity, and reliability
Ability to travel between Connecticut retail locations as needed

Responsibilities

Oversee daily store operations to ensure consistency, professionalism, and compliance.
Lead, coach, and support store leadership teams including Assistant General Managers, Leads, and Associates.
Support hiring, onboarding, training, performance management, and corrective action processes as needed.
Build and maintain a positive, accountable, and performance-driven store culture.
Establish clear expectations and hold leaders accountable for execution on the sales floor.
Review and analyze store performance indicators including conversion, average spend, UPT, loyalty engagement, labor efficiency, and sales trends.
Execute promotions and develop action plans to address performance gaps.
Support labor planning and payroll efficiency through strong scheduling and operational decision-making.
Ensure a welcoming, compliant, and efficient customer experience at all times.
Monitor service flow, staffing levels, and wait times to optimize throughput and satisfaction.
Handle escalated customer concerns professionally and in alignment with company standards.
Reinforce customer service expectations and professionalism across all team members.
Maintain full compliance with Connecticut pharmacy regulations, cannabis regulations, and internal company standards.
Ensure all pharmacy-related and medical sales documentation is accurate, complete, and consistently maintained.
Serve as a point of contact for pharmacy compliance audits, state inspections, and documentation follow-up.
Maintain a high standard of workflow accountability and documentation integrity.
Ensure policies and procedures are followed consistently across all Connecticut retail locations.
Conduct medical consultations with patients in accordance with Connecticut regulations and company standards.
Provide patient education and product guidance within the scope of Connecticut medical program requirements.
Maintain professionalism, discretion, and clarity in all patient-facing interactions.
Support store teams with questions related to product categories, dosing education, and responsible cannabis use.
Train and support staff to qualify for "Dispensary Tech" certification.
Ensure training standards are consistent and scalable across multiple Connecticut locations.
Reinforce technician workflow expectations, documentation requirements, and medical sales protocols.
Maintain accountability for inventory accuracy and compliance.
Oversee inventory movement, storage, intake, and documentation standards.
Ensure delivery intakes are completed accurately and in compliance with requirements.
Review and approve required inventory forms, logs, and reporting as needed.
Ensure cycle counts, spot checks, and audits are completed on schedule.
Lead and oversee inventory discrepancy investigations as needed.
Review transaction data, inventory records, and supporting documentation to identify root causes.
Partner with leadership teams, compliance, HR, and security as needed for investigation support.
Implement corrective actions, retraining, and accountability steps in accordance with company standards.
Monitor trends to reduce recurring discrepancies and operational risk.
Create and approve schedules aligned with labor budgets, sales volume, and traffic trends.
Monitor attendance, punctuality, and staffing coverage.
Address attendance issues, performance gaps, and coverage needs promptly to maintain operational efficiency.