Pharmaceutical Support Coordinator

IVX Health

6h•$18 - $22•Remote

About The Position

As IVX Health continues to expand its national footprint, we're offering an exciting opportunity to join us as a Pharmaceutical Support Coordinator! This fully remote role is open nationwide, offering standard business hours, Monday through Friday. If you're a self-starter who thrives in a fast-paced environment, with a knack for multitasking and organization, this role is for you. You'll be spending significant time on the phone, so communication skills are key. What We're Looking For: We are seeking a highly motivated healthcare professional with strong organizational skills, autonomy, and the ability to multitask and prioritize in a dynamic environment. While experience in prior authorization (PA) or remote work is a plus, it’s not essential. Proficiency in navigating technology and electronic medical records (EMR) is critical for success. You'll need to function with limited direction, handling multiple priorities while communicating extensively with patients over the phone. Medical Assistants encouraged to apply! About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride. Our Mission: To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Requirements

High school diploma or GED required
3 years’ experience working in hospital or clinical service access, physician office scheduling, or similar role

Nice To Haves

experience in prior authorization (PA) or remote work is a plus

Responsibilities

Act as a liaison between specific Pharmaceutical manufacturers, Providers, Patients, and IVX Operations to ensure excellent delivery of services
Develop positive working relationship with Pharmaceutical Support Services (HUBs) that participate in the IVX Health Provider Service Organization
Identify and catalog Referring Providers’ preferred method of communication
Notify Referring Providers’ when patients have been successfully onboarded with IVX Health and ensuring post-treatment communications are occurring back to provider office for in-scope drugs / patients
As required, works alongside Program Manager to ensure referring providers and pharmaceutical case managers are educated and involved as needed for outstanding prior authorization, benefit, patient monitoring, and general continuum of care patient needs.
Perform welcome call to patient, including advanced educational components around specific participating biologic therapies, the process, clinical counseling, and financial counselling (copay assistance). Perform warm transfers to pharmaceutical counselors as required.
Leverage clinical expertise to respond to and resolve clinical inquiries from referring providers and internal sales / operations colleagues
As required by manufacturer, may assist in coordinating intake and prior authorization tasks related to the specific medications the coordinator supports
As required by manufacturer, may assist in eliminating barriers regarding insurance requirements and medical policy, medical records, drug label, and prior authorization requirements
Clearly document all case specific communication and activity in appropriate systems
Regionally assigned to patient populations, and as required covers multiple customers’ needs in other IVX Operating regions as required
Partners effectively with other internal departments, specifically: Prior Authorization, Pre-Registration, Business Development, Field Operations and Clinical Staff
Proficiency in navigating EMR systems, practice management platforms, and other technologies like Centricity or Sales CRMs.
Proven experience in roles requiring strong organizational skills and the ability to prioritize effectively.
Ability to work autonomously, multitask, and manage priorities in a fast-paced environment.
Strong organizational, analytical, consultative, and problem-solving skills.
Demonstrated initiative in improving department processes and overall efficiency.
Excellent interpersonal skills with the ability to tailor communication to different audiences.
Clear, friendly, and effective communication with patients and external partners.
Solid understanding of medical terminology and practices.
Ability to maintain confidentiality and handle sensitive information with care.
High attention to detail, with the ability to manage multiple tasks simultaneously.
Proficiency in standard office software, including Microsoft Office, Outlook, and Teams.

Benefits

Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Secure your future with a competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus – Earn rewards for helping us find top talent.