PGA Tour Superstore-posted 2 months ago
Braintree, MA
1,001-5,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis. Reporting to the Sales and Service Manager, a STUDIO Fitting Specialist is responsible for engaging with every customer to provide world-class service, building lasting relationships that encourage repeat business. Key duties include achieving KPIs, such as sales targets, sales per hour, and booking percentages, while proactively growing the client base and maintaining a fully booked schedule. The position also involves assisting with front-end operations, ensuring the STUDIO area is visually appealing and operational, and providing expert knowledge on products and services. Additionally, the role requires executing club fittings, staying updated on promotions, and providing consistent feedback to improve the customer experience.

  • Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
  • Achieving key performance indicators (KPIs), including meeting or exceeding sales targets, meeting optimal sales per hour, and ensuring high booking percentage.
  • Proactively grow your business by attracting new clients and fostering long-term relationships.
  • Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
  • Assist in keeping the STUDIO area merchandise standards at a premiere visual level.
  • Maintain a brand-agnostic approach during the fitting process.
  • Ensure all STUDIO area equipment and supplies are always maintained and operational.
  • Maintain the STUDIO area in a clean, professional presentation at all times.
  • Maintain in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
  • Accurately enter custom club orders for customers.
  • Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
  • Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
  • Assist Customers with club fitting using technology including Trackman, Sam Putt Lab, USchedule, and Microsoft Office.
  • Stay up to date on upcoming merchandising promotions and marketing events.
  • Be a champion of the products and services offerings.
  • Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.
  • Certification: Only PGA Members and Apprentices in good standing with the PGA of America are eligible for this role.
  • Strong listening and interpersonal skills.
  • Good verbal and written communication skills.
  • Basic computer skills with a working knowledge of Microsoft Office Suite.
  • Ability to organize multiple priorities to meet deadlines and objectives.
  • High School Diploma or equivalent.
  • 2+ years of club fitting and golf equipment sales experience preferred.
  • Experience with Trackman, SAM Putt Lab, and club building is highly preferred.
  • Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
  • Must be able to maintain flexible availability, including nights, weekends, and holidays.
  • Ability to quickly learn business acumen with appropriate training.
  • Demonstrate strong self-accountability and a proactive drive for results.
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