PGA Certified Hard Goods Associate

PGA Tour Superstore-posted 2 months ago

Braintree, MA

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

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At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis. Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance Customer experience. This role involves assisting with front-end operations such as returns, exchanges, and promotions, while ensuring that merchandise is presented at a premiere stock and visual level. The Associate will demonstrate product knowledge, assist with club fitting, and maintain a clean, operational environment. Exceptional Customer service and collaboration with team members are key to success.

Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
Seek out and engage Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).
Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
Assist in keeping Hard Goods areas merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
Maintain the Hard Goods area in a clean, professional presentation at all times.
Demonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance.
Stay up to date on upcoming merchandising promotions and marketing events.
Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.

Certification: Only PGA Members and Apprentices in good standing with the PGA of America are eligible for this role.
Communication: Candidates must have strong listening and interpersonal skills.
Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
Education: High School Diploma or equivalent.
Experience: 2+ years in retail sales or similar experience preferred.
Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
Business Acumen: Ability to quickly learn business acumen with appropriate training.
Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

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