PG Service Supervisor

Cummins • Manassas, VA

296d

About The Position

We are looking for a talented PG Service Supervisor to join our team specializing in service for our Cummins' business in Manassas, VA. In this role, you will make an impact in the following ways: Supervision and Coordination: Oversee Service Technicians and Service Team Leaders, ensuring efficient scheduling and communication of repair plans aligned with customer quotes. Coaching and Development: Provide coaching, feedback, and performance reviews to Service Technicians and Team Leaders, fostering their professional growth. Technical Support: Offer first-level support to Service Technicians, escalating technical issues as needed to ensure timely resolution. Service Logistics Management: Manage the use of materials, equipment, and personnel to ensure safety, quality, and efficient operations. Accurate Quoting: Develop and review quotes for accuracy, keeping customers informed about repair status and any changes to plans or schedules. Continuous Improvement: Participate in continuous improvement activities, adapting processes to meet evolving customer expectations and organizational goals. Repair Monitoring: Track the status of open repairs, addressing any issues that could impact the timely completion of repair plans. Customer Satisfaction: Monitor branch goals and targets, maintain high levels of customer satisfaction, resolve warranty concerns, and build strong relationships through professional communication.

Requirements

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Responsibilities

• Oversee Service Technicians and Service Team Leaders, ensuring efficient scheduling and communication of repair plans aligned with customer quotes.
• Provide coaching, feedback, and performance reviews to Service Technicians and Team Leaders, fostering their professional growth.
• Offer first-level support to Service Technicians, escalating technical issues as needed to ensure timely resolution.
• Manage the use of materials, equipment, and personnel to ensure safety, quality, and efficient operations.
• Develop and review quotes for accuracy, keeping customers informed about repair status and any changes to plans or schedules.
• Participate in continuous improvement activities, adapting processes to meet evolving customer expectations and organizational goals.
• Track the status of open repairs, addressing any issues that could impact the timely completion of repair plans.
• Monitor branch goals and targets, maintain high levels of customer satisfaction, resolve warranty concerns, and build strong relationships through professional communication.

Benefits

• Retirement savings plan / pension plan / superannuation.
• Comprehensive health care benefits.
• Tuition reimbursement opportunities or full funding for education.
• Annual merit and profit sharing based on individual and company performance.
• Diversity and inclusion initiatives.
• Paid vacation and holidays, parental leave, adoption assistance, flexible work environments.
• Empowerment to volunteer at least four hours per year on company time.
• Training and hands-on experience in an environment that values curiosity and developing talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree