PFS Technology Support Lead

JPMorgan Chase & Co.•Houston, TX

About The Position

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Requirements

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Experience with Control M and Autosys Scheduler
Experience developing and supporting applications built on Python, Java, or .NET framework
Experience with relational databases and ability to write complex SQL queries
Experience with large-scale data processing and analysis techniques
Proficiency in SQL and understanding of relational database concepts
Familiarity with Unix/Linux operating systems and shell scripting
Understanding of data structures, algorithms, and performance optimization principles

Nice To Haves

Working knowledge in one or more general purpose programming languages and/or automation scripting
Practical experience with public cloud
Experience with other database technologies (Oracle, Sybase, PostgreSQL)
Knowledge of financial markets and trading systems
Familiarity with data visualization tools and statistical analysis
Experience with version control systems (Git) and agile development methodologies
Understanding of network protocols and system architecture concepts

Responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.
Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.
Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.
Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures.
Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.
Support on late night and weekends shifts on rotational basis