PFS SUPERVISOR - PR, AA, PAS

WATSON CLINIC LLP•Baltimore, MD

About The Position

Reviews and monitors the Patient Account Specialist, Patient Relations, and Appointment Approval for accuracy, compliance with department procedures and production standards. Addresses employee and patient issues professionally, effectively, fairly, consistently, and with compassion. Maintains the Mail Process for accuracy and timely responsiveness. Audits proper responses to patient inquiries. Preserves all monthly reporting in Access of correspondence and Call issues. Ensures the Financial Hardships are processed and kept current. Maintains Risk Management (RM) requests and updates the ledger timely and ensures that production memos are completed. Approves requests for time off assuming the operation is at all times properly staffed to serve patients. Assesses the importance when request is during peak patient activity months. Monitors to ensure employee is in compliance with attendance and tardiness standards Assists in the recruiting, interviews, and hiring of candidates for open positions. Assists in the completion of performance appraisals and submits for approval. Communicates to manager relevant information including recommendations for Improvement. Applies and enforces the Clinic safety practices and manages situations in a reduced risk manner. This position manages all employees of the department and is responsible for the performance management and hiring of the employees within the department. Must be able to remain in a stationary position. Constantly operates a computer and other office productivity machinery, such as a calculator, copier and computer printer. The person in this position frequently communicates with patients. Must be able to exchange accurate information in these situations.

Requirements

High School Graduate or equivalent required
Minimum of 2 years effective supervisory experience
Basic knowledge of physician billing requirements in insurance billing and patient account collection procedures
Must have demonstrated skills in planning work activities and working with and through other people
Works well with Supervisors and subordinates
Maintains composure during crisis
Demonstrates tact in handling situations with personnel
Has good speaking voice and is able to communicate ideas in a clear and concise manner
Must be able to conduct thorough interviews concerning financial matters in a relaxed and supportive manner
Possess good organizational skills
Ability to assess a situation and decide on the best course of action
Accurate typing rate of 40 wpm required
Have excellent communication skills, oral and written
Able to sit for long periods of time restricted to telephone activities
Must be able to operate the following equipment: copier, fax machine, computer, and 10-key calculator
Professional appearance and manner required

Responsibilities

Reviews and monitors the Patient Account Specialist, Patient Relations, and Appointment Approval
Addresses employee and patient issues
Maintains the Mail Process
Audits proper responses to patient inquiries
Preserves all monthly reporting in Access of correspondence and Call issues
Ensures the Financial Hardships are processed and kept current
Maintains Risk Management (RM) requests and updates the ledger timely
Approves requests for time off
Assists in the recruiting, interviews, and hiring of candidates for open positions
Assists in the completion of performance appraisals and submits for approval
Communicates to manager relevant information including recommendations for Improvement
Applies and enforces the Clinic safety practices and manages situations in a reduced risk manner