Supervisor - PFS CBO Billing - Full Time

Kingman Regional Medical Center•Kingman, AZ

15h

About The Position

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. The Patient Financial Services (PFS) Billing Supervisor supports the PFS Billing Manager in overseeing end to end revenue cycle billing operations, ensuring accurate, timely, and compliant claim generation and submission. This role coordinates billing workflows, monitors key revenue cycle performance indicators (e.g., clean claim rates, DNFB, denial trends), and ensures staff consistently deliver high-quality service. The supervisor evaluates billing quality, identifies process gaps, and implements corrective actions and continuous improvements to optimize cash flow, reduce rework, and support a positive patient financial experience.

Requirements

High School Diploma or Equivalent
Three (3) years’ experience in insurance billing including electronic transmission of claims and one (1) year supervisory experience
Understanding of claims reimbursement; typing and computer experience; verbal and numerical intelligence; ability to interact with the public; ability to motivate people and utilize resources in an organized manner.

Nice To Haves

Some college
In a clinic or hospital business setting

Responsibilities

Oversee quality control across all billing activities to ensure compliant, timely, and accurate claim submission. Enforcing hospital and departmental billing policies, procedures, and compliance standards.
Ensures unbilled and held accounts are identified, corrected, and advanced through the revenue cycle to protect hospital revenue.
Provides training and resources to billing staff to prevent errors and ensure regulatory and payer compliance prior to billing.
Supervises daily billing operations, including work assignments and schedules, to meet departmental and payer requirements.
Monitors staff performance, provides coaching, and administers corrective action when billing or compliance issues arise.
Collaborates with Patient Financial Services team members, clinical departments, and medical staff to resolve billing issues and support compliant workflows.
Assists with hiring, onboarding, evaluations, and ongoing development of billing staff.
Performs hands on billing and claim submission as needed during staffing shortages or claim backlogs.
Assists the manager with all other duties as assigned.

Benefits

Medical, Dental, Vision
Wellness and Employee Assistance Program
Employer Paid Group Life
Short & Long-Term Disability
Paid Time Off
403b Retirement Plan with Employer Contributions
Employee Discounts
Employee Referral Bonus Program
Free Identity Theft Protection Program
On-site daycare exclusive to our employees’ children of all ages
On-site gym/wellness center with childcare
Tuition Reimbursement for full-time employees
Scholarships available
Student Loan Forgiveness; As a not-for-profit organization, our employees who have qualified student loans, may be eligible for a Public Service Loan Forgiveness program