PFD Technician 1/2 (DOR 04-6035 and 04-6061)

State of Alaska•Juneau, AK

29d•Onsite

About The Position

This recruitment is exempt from the Hiring Freeze (Administrative Order 358). Are you passionate about helping fellow Alaskans? Are you organized, detail oriented and able to work in a fast-paced environment? Join our team and bring your professional skills to the PFD Division. What You Will Be Doing The role of Permanent Fund Dividend Technician revolves around helping the public with everything they need to apply for and receive their annual Alaska Permanent Fund Dividend. Technicians follow specific rules and procedures to determine eligibility, managing their own caseload and conducting research while applying the program's governing Statutes and Regulations. This position spends most of the day interacting with Alaska's diverse population, making sure everyone gets the assistance they need. Mission and Culture The Division's mission is to administer the permanent fund dividend program assuring that all eligible Alaskans receive timely dividends, fraud is prosecuted, and all internal and external stakeholders are treated with respect. PFD Technicians directly contribute to the Division's mission by being a team player, communicating respectfully with Alaskans to ensure eligible Alaskans receive timely dividends. Benefits of Joining Our Team State of Alaska benefits include: Monday through Friday 8 AM to 4:30 PM workday (no night or weekend shifts) 12 paid holidays, health insurance, free retirement planning 157.5 hours paid leave yearly with an increase after two years Telework opportunities after completion of probation Workplace benefits include: Opportunity to promote within PFD as well as the State of Alaska. Individualized learning plans based on your professional goals. Joining our team will help develop and enhanced skills such as; attention to detail, customer service, understanding and explaining complex statutes and regulations as well as building research skills. The Working Environment You Can Expect Our offices are centrally located on the 11th floor of the State Office Building in beautiful downtown Juneau, close to shopping, dining, hiking trails, and the waterfront. The workspace offers an open floor design that allows natural light into the office. The Permanent Fund Dividend team is a collaborative workgroup that welcomes ideas and promotes professional development. Who We Are Looking For Reading:() Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. Customer Service:() Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Writing:() Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals

Requirements

Reading:() Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
Customer Service:() Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Writing:() Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals
High school graduation or GED
Six months of journey level clerical work.
The successful completion of the PFD Tech 1 flexible training plan criteria
One year of entry level technical experience completing, processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1, Retirement and Benefits Technician 1, Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer.
Two years of advanced clerical experience performing work which requires knowledge, understanding, and the ability to apply appropriate criteria, rules, regulations, and policies and procedures to determine discrepancies, omissions, recognize errors, take appropriate action and explain requirements to others. The required experience includes work such as Administrative Clerk 3 and Human Resource Assistant, with the State of Alaska or the equivalent with another employer.

Responsibilities

helping the public with everything they need to apply for and receive their annual Alaska Permanent Fund Dividend
follow specific rules and procedures to determine eligibility
managing their own caseload
conducting research while applying the program's governing Statutes and Regulations
interacting with Alaska's diverse population, making sure everyone gets the assistance they need

Benefits

Monday through Friday 8 AM to 4:30 PM workday (no night or weekend shifts)
12 paid holidays, health insurance, free retirement planning
157.5 hours paid leave yearly with an increase after two years
Telework opportunities after completion of probation
Opportunity to promote within PFD as well as the State of Alaska.
Individualized learning plans based on your professional goals.
Joining our team will help develop and enhanced skills such as; attention to detail, customer service, understanding and explaining complex statutes and regulations as well as building research skills.
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year