PetsHotel Manager

PetSmart • Escondido, CA

219d

About The Position

PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role is expected to provide leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business.

Requirements

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, hiring, and coaching.
• Facilitates the associate experience and supports associate development including reviews, recognition, team activities, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
• Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L).
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Leads and directs associates when acting as the Leader on Duty.
• Recognizes and celebrates associates driving overall associate engagement.
• Ensures reservations for pet boarding and doggie day camp are within established policies and procedures.
• Responsible for the check-in process for all guests, ensuring paperwork is complete and accurate.
• Ensures medication procedures are followed for pets requiring medication while in care.
• Responsible for taking immediate action and reports when a sick/injured pet is identified in the store.
• Coordinates in-store events and marketing.
• Responsible for pet healthcare and facility cleanliness within the hotel.
• Observes guest's welfare and communicates any concerns to the Experience Leader or Leader on Duty.
• Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online.
• Shared responsibility with store opening and closing procedures.
• Recommends, informs, and sells merchandise and services.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures.
• Ensures a safe environment for associates, pets, and pet parents.
• Responsible for safety incident support and follow up and monthly hotel safety reporting/standards.
• Ensures prescribed maintenance occurs on all equipment in the PetsHotel on a regular basis.
• Reviews pet parent service surveys and partners with the Experience Leader to align on and take immediate action when necessary.

Benefits

• Paid weekly
• Full Time Hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers