Pet Trainer, Petsense

About the position

This position is responsible for leading our Obedience Training Programs. This includes hands-on training with both customers and their pets to teach basic obedience commands in a class environment.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable.
• Create a positive, professional, and trusting environment for all valued associates and the customers and pets served.
• Answer phone and schedule obedience classes. Be present in the store and available to discuss our obedience program to all customers.
• Advise obedience customers in the purchase of product appropriate, necessary to attend obedience classes and at-home positive reinforcement training.
• Follow the Petsense obedience training procedures as outlined in the Obedience training documents and videos.
• Train the customer and their dogs with patience, consistency and sensitivity to the customers' needs and the role they play in training their dog.
• Adhere to customer specific needs and desires in training their dog.
• Talk to dog or use other non-physical techniques to keep the dog calm and in the trainer and customer's control.
• Report all accidents and injuries to the Store Manager promptly.
• Properly and completely fill out required obedience training forms as applies to the program.
• Observe all safety rules and procedures and adhere to safety standards.
• Adhere to cleanliness standards, to include, sweeping, vacuuming, cleaning of the area(s) the customers and their pets are trained.
• Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Complete Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Assist customers with loading purchases.
• Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required.
• Complete all documentation associated with any of the above job duties.
• Perform other duties as assigned.

Requirements

• Minimum of 1-year experience training pets.
• Must be comfortable working with dogs.
• Retail experience and/or pet/live animal knowledge is strongly preferred.
• High school diploma or equivalent.
• Ability to read, write and count accurately.

Nice-to-haves

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Display compassion with animals and treat them accordingly.
• Exhibit attention to detail.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.