Pet Support Services Counselor

The Animal Foundation•Las Vegas, NV

About The Position

Responsible for interacting with guests to provide information in response to inquiries about services offered by the organization. Responsible for the resources necessary to keep pets with owners. Responsible for the care and concern for animals in the initial shelter intake.

Requirements

HS/GED minimum
Minimum of one (1) year of customer service experience
Equivalent combination of formal education and appropriate related experience may be considered.
Knowledge of principles and practices of customer service.
Basic knowledge of administrative practices and procedures.
MS Word, MS Excel, Google Chrome, Google Apps and other basic computer related skills.
Skill in techniques for dealing effectively with co-workers and the public, both in person and over the phone
Communicating effectively in oral and written form.
Correct business English, including spelling, grammar and punctuation.

Responsibilities

Answers guests' questions and provides accurate information on The Animal Foundation’s policies and procedures in person or on the telephone.
Provides resources and referrals for pet owners needing assistance.
Obtains and ensures detailed records are kept on animals entering the shelter.
Triage incoming animals;ensures that all animals are properly tagged with animal identification numbers issued through the Chameleon software system; takes photos for every animal upon arrival and ensures the photo is uploaded to Chameleon; performs Parvo test, verification of death, or vaccinates the animal, as applicable. Creates a kennel card.
Assists guests with completion of setting appointments.
Receives incoming telephone calls, checks voice mail messages throughout the day, and makes follow up calls to ensure accurate and timely information is provided to guests.
Handles a variety of animals throughout the day.
Cleans kennels in compliance with proper cleaning protocols.
Processes return to owner transactions; sets up a microchip, if needed, and assures vaccinations are up to date; issues licenses and rabies vaccination certificates/tags if absent; assures animals are spayed or neutered or authorized by the applicable Animal Control department to remain intact.
Ensures that all necessary forms and supplies are available and in adequate supply.
Dresses appropriately to project a positive image to the public.
Contributes to the efficiency and effectiveness of the organization’s service to its guests by offering suggestions and participating as an active member of a work team.
Provides responsive, meaningful and compassionate service to all guests.
Other duties as assigned.