Pet Resource Counselor (Customer Service Representative)

City of Norfolk, VA • Norfolk, VA

78d

About The Position

The City of Norfolk's Department of General Services, Animal Care & Adoption Center is seeking a part-time Customer Service Representative to serve as a primary point of contact for visitors of the shelter. The ideal candidate for the position will exhibit high levels of customer service and clerical skills. This position involves answering and processing all animal related questions via a multi-line phone and general email inquiries, billing and collection duties, reconciliation of accounts, and maintaining account receivables. The Customer Service Representative processes all animal intakes and adoptions at the shelter as well as scheduling medical procedures. Performs general clerical duties and assists other staff members as needed.

Requirements

• Six months experience.

Nice To Haves

• Education or experience in Veterinary Technology, Veterinary Science, Animal Care or a closely related field.

Responsibilities

• Serves as the first and last point of contact for the shelter creating an inviting and educational environment for the public.
• Answers inquiries via phone and email regarding shelter services, hours of operation, donations, trap rentals, city animal licensing, and local low cost Spay/Neuter and veterinary services.
• Handles incoming animals humanely while accurately determining the animal's breed, sex, and approximate age and weight.
• Learns and utilizes shelter management software systems to process stray and surrendered animals from the public and animal control as well as process adoptions, donations, basic accounting and sheltering reports.
• Receives and collects both cash and credit payments for services provided at the shelter and processes the proper change with cash transactions.
• Performs daily fund reconciliation and accounting reports.
• Operates general office equipment.
• Reads and understands standard operating procedures, adoption contracts, registration cards, cage or kennel cards, and medical sheets or prescription dosage on medications for the animals.
• Writes adoption contracts, quarantine paperwork, completes registration cards and time slips.
• Stands or sits for long periods; bends, crouches, and/or kneels repeatedly; lifts and carries a minimum of 50 pounds.
• Reports to work during inclement weather when the City is closed.

What This Job Offers

• Job Type: Part-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees