Pet Resort Guest Service Representative

K9 Resorts•North Olmsted, OH

10d•$15 - $17

About The Position

As a Pet Resort Guest Service Representative at K9 Resorts of North Olmsted, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. K9 Resorts Luxury Pet Hotels are internationally recognized, multi-award-winning pet care facilities. We are honored to have been rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association and to have been consistently rated #1 by multiple major publications. We are a family-owned and operated company that is expanding at an exciting rate, allowing for a significant amount of growth opportunities within the company. We are looking for individuals who love dogs and are energetic, reliable team players. At K9 Resorts, we pride ourselves on the fact that nothing makes us happier than promoting from within our K9 Resorts family. If you are looking to start in a position with the potential to grow with us, our nationally recognized, top-rated pet care facility may be the place for you. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.

Requirements

Ability to lift at least 20 lbs.
High school diploma or equivalent required.
Some weekend and holiday hours are required.
Salesmanship personality and comfort.
Outgoing, positive, and enthusiastic personality.

Responsibilities

Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
Greet all customers entering the building.
Perform check-in/check-out and reservation procedures in the POS system.
Take custody of pets and ensure they are properly placed in the building.
Answer telephone inquiries.
Provide tours of the facility to potential customers when necessary.
Feed and medicate all dogs.
Provide personal playtimes for dogs when requested.
Perform body checks to identify pre-existing conditions and/or injuries.
Perform tasks as requested by management, including: Sanitation of the lobby, boarding, and daycare accommodations. Monitoring daycare. Bathing dogs.