Pet Resort Guest Service Representative

K9 Resorts•North Olmsted, OH

22h•Onsite

About The Position

As a Pet Resort Guest Service Representative at K9 Resorts of North Olmsted, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. K9 Resorts are internationally recognized, multi-award-winning pet care facilities, rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, and consistently recognized as #1 by multiple major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement and pride ourselves on promoting from within, creating a family-like environment. We seek energetic, reliable team players who love dogs. If you're looking to start a career with potential for growth, our nationally recognized, top-rated pet care facility may be the place for you.

Requirements

Ability to lift at least 20 lbs.
High school diploma or equivalent required.
Some weekend and holiday hours are required.
Salesmanship personality and comfort.
Outgoing, positive, and enthusiastic personality.
Love dogs.
Energetic, reliable team player.

Responsibilities

Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
Greet all customers entering the building.
Perform check-in/check-out and reservation procedures in the POS system.
Take custody of pets and ensure they are properly placed in the building.
Answer telephone inquiries.
Provide tours of the facility to potential customers when necessary.
Feed and medicate all dogs.
Provide personal playtimes for dogs when requested.
Perform body checks to identify pre-existing conditions and/or injuries.
Perform sanitation of the lobby, boarding, and daycare accommodations as requested by management.
Monitor daycare as requested by management.
Bathe dogs as requested by management.
Perform other tasks as requested by management.