Pet Groomer

PetIQ•Alpharetta, GA

About The Position

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets. Full time employee benefits include:          Medical, Dental, Vision          Flex Spending Account          Company Paid Life Insurance          401(k) with Company Match          Employee Assistance Program (EAP)           8 Paid Holidays, 2 Personal Days and PTO          Short and Long Term Disability Insurance Job Overview: Collect payment, dispense and label medication, and review discharge paperwork with pet parents Safely restrain / hold pets for wellness procedures including nail trims/grinding, anal gland expression and clipping Make recommendations for services and products for every pet, every time, based on the pet’s lifestyle and an understanding of canine hygiene and environment Maintain a clean and sanitary work environment by disinfecting surfaces and equipment in between each pet Promote a culture of safety in your salon and live our values, while continuing to reinforce our brand promise with pet parents, partners, and team members Provide customer service to pet parents by answering questions and assisting them through the salon process Achieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred product and microchips sold Scan pets for microchips Establish and maintain effective relationships with pet parents and partners Other duties as assigned Non-scissor environment

Requirements

High School Diploma or equivalent required
Industry relevant experience
Must successfully pass criminal and credit background check
Time and Attendance/HR Software
Scheduling Database
iPad
Understand canine behaviors

Nice To Haves

Safe Pet Handling
Brushing and Combing all coat types
Bathing all coat types
Drying all coat types
Nail Trimming
Ear Cleaning
Preparatory Hair Trimming
Basic Clipper Techniques
Basic Finishing Techniques
Customer Service Skills
Demonstrating Professionalism
Equipment Handling and Maintenance
Practice Safety and Sanitization protocols

Responsibilities

Collect payment, dispense and label medication, and review discharge paperwork with pet parents
Safely restrain / hold pets for wellness procedures including nail trims/grinding, anal gland expression and clipping
Make recommendations for services and products for every pet, every time, based on the pet’s lifestyle and an understanding of canine hygiene and environment
Maintain a clean and sanitary work environment by disinfecting surfaces and equipment in between each pet
Promote a culture of safety in your salon and live our values, while continuing to reinforce our brand promise with pet parents, partners, and team members
Provide customer service to pet parents by answering questions and assisting them through the salon process
Achieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred product and microchips sold
Scan pets for microchips
Establish and maintain effective relationships with pet parents and partners
Other duties as assigned
Performs Groom Tech functions as requested by Pet Parent, agreed upon and described on the groom card, computer system profile, or instruction form
Provides an attractive pet bath and basic grooming needs that meet Pet Parent’s expectations and are appropriate for the pet type
Observes dog’s coat conditions and recommends appropriate treatments and remedies based on needs of the pet and skill level of the Groom Tech
Provides clients with retail product suggestions that can benefit the pet’s coat or overall condition
Ensures front desk is advised of extra charges required for brush-out or de-matting services
Finishes dogs, per client description and expectations
Manages own grooming workload and schedule to ensure departure times are met and Pet Parents are notified in advance of unavoidable delays
Ensures grooming station is stocked with supplies, tools, cleaned and ready for use, and alerts Supervisor if supplies are needed
Maintains room safety by wiping up water spills and pet accidents as soon as possible
Updates pet status using company defined systems, and advises reception when pets are ready to go home, and all required and requested services are completed
Always follows safety procedures for pets and staff
Asks for assistance when a pet is stressed, very difficult to manage, or showing any signs of injury prior to or during the service being rendered
Cleans grooming areas at the end of day and performs additional maintenance throughout the day as needed
Utilizes company electronic system to log pet & Pet Parent notes, and updates accordingly or provides these updates to the reception team for system entry
Performs related duties as assigned or as the situation dictates
Communicates with leadership when any grooming room equipment is damaged and needs to be repaired
Must present themselves in a professional manner, including the wearing of company approved attire in good condition, and abide by other desired personal presentation requirements found in the employee manual or guide