Pet Center Manager - Livano Charlotte Harbor

Gallery Residential•Port Charlotte, FL

About The Position

If you have a passion for pets, building relationships within a community, and meeting the needs of furry companions, we invite you to apply to this position for our new Pet Center. Responsibilities include overseeing staff, care of boarding and daycare pets (dogs & cats), front desk reception, maintaining cleanliness, ordering supplies, collaborating with the property manager, and ensuring resident satisfaction.

Requirements

Demonstrated ability to read, understand, and comply with product labels, safety, and policy and procedures manuals.
Incumbents require proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and residents.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to complete basic maintenance duties.
Demonstrated ability to apply principles of logical thinking to define and correct problems.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Incumbents must possess the ability to deal with problems involving several concrete variables in standardized situations.
Rudimentary knowledge and ability to access company software and perform standard repetitive tasks.
Current valid driver’s license is required.
Must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to multiple levels daily.

Responsibilities

Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures.
Monitor overall Pet Center performance.
Hire, train, motivate and maintain employee training programs in coordination with Livano Pet Center and employment policies.
Ensure resources, tools, structures and systems are in place for business operations.
Employ and maintain operating procedures for assigned service areas.
Monitor employee performance related to execution of service to expectations.
Identify slow periods and/or downturns and coordinate with marketing to feature service and turn around performance.
Handle client service issue escalations in a manner that maintains company’s reputation.
Create employee schedules and ensure proper staffing levels.
Resolve human resource conflicts as needed.
Be thoroughly familiar with all systems and procedures.
Uphold the image of Livano Pet Center at all times.
Perform assigned bookkeeping/reporting duties for the business.
Delegate responsibilities and makes sure delegated tasks are accomplished.
Cover all shifts for personnel shortages.
Check that all employee members arrive on time, properly attired and groomed and ready to work.
Practice leadership by example
Report to Property Manager.