Pet Care Operations Manager

Charleston Dog Walker•Charleston, SC

1d•$22 - $22•Remote

About The Position

Charleston Dog Walker is hiring a remote Pet Care Operations Manager to oversee and support our weekday pet care operations. This role is for someone who brings steadiness, judgment, and pride to their work — and for whom animals are not a side interest, but a meaningful part of life. You’ll be trusted to manage daily operations, support our pet care team in real time, and communicate thoughtfully with clients, all while ensuring pets receive safe, attentive, and professional care. This role is for someone who stays calm and grounded when multiple things happen at once, can quickly assess what matters most, and moves situations forward with steady judgment and clear follow-through. You are the weekday operational lead for Charleston Dog Walker. You hold the schedule, support the team, and ensure that issues — whether staffing-related, client-facing, operational, or pet-care related — are handled calmly, correctly, and completely. You work independently, make thoughtful decisions in gray areas, and understand both how to resolve situations on your own and when collaboration or escalation is the right next step. This is an on-call leadership role , not a fixed shift. While the workload averages approximately 20 hours per week , this role requires consistent availability and responsiveness during service hours (7:00 a.m.–9:00 p.m., Monday–Friday). Most work happens in short, focused bursts throughout the day, along with a few scheduled work blocks.

Requirements

Based in or very familiar with the Charleston, South Carolina area, with local knowledge that supports scheduling and staffing decisions, and availability for occasional in-person team meetings as needed.
Available Monday–Friday with on-call responsiveness between 7:00 a.m.–9:00 p.m. (EST)
Reliable internet connection, computer, and smartphone
Strong working knowledge of: Google Drive (Docs, Sheets, shared folders) Microsoft Excel or Google Sheets Scheduling and task-based software systems
Comfortable managing spreadsheets, documentation, and internal tracking
Tech-savvy and able to learn new systems efficiently
Legally authorized to work in the U.S. and able to pass a background check
Prior experience in professional pet care, veterinary, animal services, or people management strongly preferred
Commitment to a long-term role (minimum 12 months)

Responsibilities

Be available during weekday service hours to support pet care staff in real time
Provide calm, knowledgeable guidance around visit issues, pet behavior concerns, safety questions, and unexpected situations
Support staff with confidence while recognizing when additional input or guidance is needed
Assign, adjust, and manage daily schedules using Precise Petcare
Ensure all visits are completed accurately, on time, and documented to company standards
Monitor GPS check-ins, visit compliance, and journal quality
Arrange coverage for last-minute staff emergencies
Conduct staff check-ins, coaching conversations, and performance follow-ups
Track onboarding progress and support new hires through early milestones
Maintain clear, organized communication through Slack and email
Respond promptly and professionally to client emails, texts, and phone calls
Comfortably handle phone conversations with clients and staff when needed
Handle client questions, concerns, and complaints with clarity, empathy, and confidence
Communicate about pets in a way that reflects understanding, care, and professionalism
Support scheduling changes, visit requests, and account updates
Reinforce trust through consistent, thoughtful communication
Track and allocate client tips and bonuses accurately
Maintain and update Standard Operating Procedures (SOPs)
Identify recurring issues or inefficiencies and recommend improvements
Maintain spreadsheets, documentation, and internal operational tracking