Pet Care & Client Concierge (Full-Time)
About The Position
Sidekicks Stay & Play is looking for a reliable, compassionate, and detail-oriented team member to join our growing family. This full-time role combines hands-on pet care with excellent client service — perfect for someone who loves animals, enjoys a fast-paced environment, and thrives on teamwork. Our Pet Care & Client Concierge team ensures both pets and people have an outstanding experience. You’ll rotate between guest care and front desk duties — from monitoring playgroups and cleaning suites to greeting clients, checking pets in and out, and answering questions. You’ll also assist with enrichment activities, send daily report cards, and help maintain a clean, safe, and welcoming facility.
Requirements
- Ability to stand, bend, and lift 45 lbs. unassisted (up to 100 lbs. assisted)
- Comfortable with cleaning and working directly with dogs and cats
- Reliable transportation and full-time availability, including weekends and holidays (we rotate both)
- Able to use complex computer and phone systems
- Dependable, proactive communicator
- Empathetic and people-focused — you must love both pets and their owners
- Coachable, eager to learn, and team-oriented
- Strong attention to detail and time management
- Problem solver with a positive attitude
Responsibilities
- Provide care and enrichment for dogs and cats (feeding, watering, cleaning, playtime, administering medication)
- Monitor guest health, behavior, and comfort
- Greet clients, answer calls, schedule services, and check pets in/out using our computer system
- Create estimates, collect forms, and maintain an organized database.
- Keep the lobby and play areas tidy and inviting
- Take and upload photos for client report cards
- Assist with baths or grooming prep as needed
- Collaborate with your team to ensure an excellent guest and client experience
Benefits
- This position offers long-term career potential in pet care, client relations, and leadership.
- As part of the Sidekicks and Swann Animal Clinic family, opportunities for advancement in animal care and veterinary medicine are available for the right candidate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
