About the position
At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love-a lesson we learn from our pets-and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. PetSmart's Professional Bather (dog bather) is responsible for engaging with pet parents and their pets while providing positive experiences, salon specific services and upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness, recommending of solutions for pet parents, and pet safety standards.
Responsibilities
- Successful completion of PetSmart's Splash training and safety certification program.
- Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register.
- Greets pet parents, answers their questions and assists with making reservations in the salon.
- Responsible for check-in and check-out procedures.
- Independently performs full menu of bath and brush services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with PetSmart's bathing standards and procedures.
- Shares additional health and wellness solutions with pet parents based on pet's needs.
- Ensures a safe environment for our associates, pets, and pet parents.
- Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
- Recommends, informs, and sells merchandise and services.
- Maintains total store cleanliness standards.
- Assists and works in other departments as required. Other duties may be assigned.
- Participates in our culture of Belonging and Recognition.
- Follows all Company Policies and Procedures.
Requirements
- Proficiency in computer applications.
- Ability to react under pressure and maintain composure.
- Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Strong organizational skills and attention to detail and safety measures.
- Strong written and verbal communication skills.
Benefits
- Paid weekly
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Associate discounts and perks
- Paid time off for fulltime associates
- Career pathing
- PetSmart Grooming Academy
- Development opportunities
