Pest Control Service Supervisor

Freedom Pest Control•Merrimac, MA

About The Position

If you're ready to move beyond "supervising" and step into real leadership, this role is for you. Freedom Pest Control is seeking a hands-on Service Supervisor to lead, coach, and develop our Service Technicians. This is not a desk job and not a passive management role. You will be trusted to make decisions, build people, and influence how our field operations perform every day. This position plays a critical role in onboarding, training, performance management, and long-term technician development while working closely with Operations, the Central Operations Group (COG), and the President. Why This Role Stands Out Direct ownership of technician onboarding and training, including Trainual Active role in defining technician advancement and career paths Daily influence on quality, safety, and team performance Strong leadership support with clear expectations Opportunity to shape long-term systems, not just solve daily issues Your work will directly impact technician success, customer satisfaction, and company growth.

Requirements

Experience leading field teams or service technicians
Strong communication and coaching skills
Ability to balance accountability with support
Organized, proactive, and solutions-focused
Willingness to remain hands-on and lead by example

Responsibilities

Serve as the primary point of contact for assigned Service Technicians
Communicate daily with technicians.
Lead required meetings and clearly communicate company updates
Identify and escalate operational, performance, or safety issues as needed
Own technician onboarding and ensure completion of the Trainual training syllabus for both new and experienced technicians
Monitor training progress and field readiness before technicians operate independently
Provide hands-on coaching, ride-alongs, and ongoing development
Work with the President to apply clear grading criteria for technician advancement
Help establish and support defined career paths for technicians
Conduct performance reviews, coaching conversations, and corrective action when necessary
Complete required Quality Audits, Ride-Alongs, and Vehicle Inspections each quarter
Ensure technicians meet licensing, certification, and training requirements
Review and verify weekly timesheets using vehicle GPS
Coordinate time-off requests and ensure proper coverage
Maintain and adjust technician routes as needed
Participate in rotating on-call coverage for nights and weekends
Act as first point of contact for vehicles
Coordinate equipment and supply needs, including repairs and replacements
Conduct respirator fit testing and enforce safety and PPE requirements
Prepare technicians and facilities for audits
Complete Mobile Audits, Client Care Reports, Trend Reports, and Yearly Assessments
Work with leadership to address operational gaps