Pest Control Field Supervisor

JP McHale Pest Management•Buchanan, NY

14d•$65,000 - $70,000•Onsite

About The Position

Pest Control Field Supervisor Location : Buchanan, NY Pay : $65,000 - $70,000 The Pest Control Field Supervisor in Buchanan, NY is responsible for leading and managing a team of pest control technicians with the goal of delivering an exceptional customer experience. The Pest Control Field Supervisor owns all aspects of service required of the Hudson Valley Branch. The Pest Control Field Supervisor will be responsible for a service team consisting of about 10+ pest control technicians. All aspects related to field technicians completing their jobs in a high manner will fall under the auspices of the Pest Control Field Supervisor. The Pest Control Field Supervisor will report to the Hudson Valley Branch Manager. The Pest Control Field Supervisor will manage a team of Pest Control Technicians.

Requirements

Read, write, and speak English
Strong customer service orientation, with two plus years previous experience in a customer service role
Ability to use personal protective equipment
Strong attention to detail and organization skills
Ability to perform physical aspects of role to include walking, bending, and lifting up to 50 pounds
Successfully complete a background check and drug test
Ability to work both indoor/outdoor environments in all weather conditions
Ability to work extended hours as needed
Must have at least 3 years of driving experience to drive a company vehicle.
Valid New York State Driver’s License
Three-five years’ experience managing a field team
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
Demonstrated experience in managing conflict with customers
Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills
Strong coaching and leadership skills, along with the ability to motivate employees
Proficiency with necessary technology, including Microsoft Office Suite
High school diploma or equivalent required

Nice To Haves

Knowledge of tree/shrub treatment or pest control products and services a plus

Responsibilities

Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers
Identify/implement scheduling to ensure adequate coverage for peak volume periods
Efficiently schedule routes for field technicians
Route Optimization managed daily yielding a 70+% tech utilization
Appropriately Performance Manage service team employees
Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees
Respond to field service technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed
Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention
Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control services
DEC liaison ensuring proper compliance and technician certifications
Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate
Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs
Operate company provided vehicle in a safe manner
Product selection for required treatments
Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue
Proper material pick-up & discarding of used materials
Maintain company vehicle in accord with Department of Transportation and company guidelines