Pest Control Field Supervisor
About The Position
JP McHale Pest Management LLC, an Anticimex Company, is one of the top professional pest control companies nationwide. The Pest Control Field Supervisor in New York City is responsible for leading and managing a team of field technicians with the goal of delivery an exceptional customer experience. The Pest Control Field Supervisor owns all aspects of service required of the New York City Branch. The Pest Control Field Supervisor will be responsible for a service team consisting of about 10+ field technicians. All aspects related to field technicians completing their jobs in a high manner will fall under the auspices of the Field Supervisor. The Pest Control Field Supervisor will manage a team of Pest Control Technicians and will report to the New York City Branch Manager.
Requirements
- Must have a valid 7F Pesticide License (NY)
- 3-5 years’ experience managing a field team
- Valid Driver’s License
- Read, write, and speak English
- Strong customer service orientation, with two plus years previous experience in a customer service role
- Ability to use personal protective equipment
- Strong attention to detail and organization skills
- Ability to perform physical aspects of role to include walking, bending, and lifting up to 50 pounds
- Successfully complete a background check and drug test
- Ability to work both indoor/outdoor environments in all weather conditions
- Ability to work extended hours as needed
- Must have at least 3 years of driving experience to drive a company vehicle.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
- Demonstrated experience in managing conflict with customers
- Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills
- Strong coaching and leadership skills, along with the ability to motivate employees
- Proficiency with necessary technology, including Microsoft Office Suite
- High school diploma or equivalent required
Nice To Haves
- Knowledge of tree/shrub treatment or pest control products and services a plus
Responsibilities
- Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers
- Identify/implement scheduling to ensure adequate coverage for peak volume periods
- Efficiently schedule routes for field technicians
- Route Optimization managed daily yielding a 70+% tech utilization
- Appropriately Performance Manage service team employees
- Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees
- Respond to field service technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed
- Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention
- Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control services
- DEC liaison ensuring proper compliance and technician certifications
- Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate
- Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs
- Product selection for required treatments
- Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue
- Proper material pick-up & discarding of used materials
Benefits
- HEALTH BENEFITS Medical, dental and vision coverage
- Company-paid life insurance
- Company-paid short-term disability
- Optional supplemental benefits
- Enrollment eligibility begins first of the month following date of hire
- FINANCIAL ASSURANCE 401(k) plan with company match of 4%
- Immediate enrollment eligibility
- Convenient direct paycheck deposit
- Team Member reward and recognition program
- Employee would be eligible for company bonus programs
- AND MORE Eight (8) paid holidays
- Paid time off eligibility begins the first day of employment
- Team Member referral bonuses
- Opportunities to participate in community events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
