Pest Control Customer Service Representative

Green Lawn Fertilizing/Green Pest Solutions•West Chester, PA

2h•Remote

About The Position

Join the Region’s Fastest-Growing Pest Control Team Green Pest Solutions is the #1 locally owned and operated pest control company in the PA, NJ, and DE tri-state area. Since 2004, we’ve grown into one of the Top 100 Pest Control Companies in the U.S. (as recognized by PCT Magazine), and for the seventh consecutive year in 2025, have been recognized as one of the “Top 100 Best Places to Work” by the Philadelphia Business Journal. We are consistently named one of the fastest-growing companies in the region by both the Philadelphia 100 and Fast 50. Our growth is driven by one thing: an exceptional team dedicated to providing 5-star service to our customers every day. Our mission is simple: to be the leader in the pest control industry by delivering a superior customer experience. That starts with hiring exceptional people—like you. What You’ll Do: As a Customer Service Representative, you’ll be the friendly, knowledgeable voice that helps our customers feel confident and cared for. You'll handle inbound and outbound calls, resolve issues, and support field technicians—all while working in a fast-paced, team-focused environment.

Requirements

3+ years of experience in customer service or call center role
Proficiency in Microsoft Office (especially Outlook, Excel, and Word)
Excellent written and verbal communication skills, including professional grammar and tone
Strong attention to detail and high accuracy in data entry
Ability to multitask and prioritize in a busy, fast-paced setting
A positive, team-first attitude and strong problem-solving skills
Comfort with remote work and occasional travel to HQ (West Chester, PA)
Ability to pass background check, including criminal and drug screening review

Responsibilities

Answer and make up to 100+ phone calls per day, assisting customers with service questions, scheduling, and follow-ups
Deliver 5-star customer service across phone, email, and other communication channels
Manage data entry, account updates, service requests, and cancellations in our customer management system
Create and review Excel-based reports and service logs
Provide support to field technicians by managing dispatch, scheduling, and customer updates
Participate in team meetings and contribute to process improvements
Maintain professionalism and empathy during customer interactions