Pest Control Customer Service Representative

Rowland Pest Management • Casselberry, FL

3d • $16 - $21 • Remote

About The Position

Rowland Pest Management is currently hiring for a full-time remote Pest Control Customer Service Representative to join our busy office team in the New Smyrna, FL area. This customer service/office position earns a competitive wage of $16.00 - $21.00 per hour . In addition to competitive pay and our positive culture , we offer our Pest Control Customer Service Representative the following benefits: 401k with a 5% match Paid time off (PTO) Paid training Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management . Don't let us forget we provide free coffee and snacks to keep you fueled! So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon! DAY-TO-DAY As a remote Customer Service Representative (CSR) for us, you get to provide superb customer service to our clients and help keep our pest control office running smoothly. Your primary responsibilities include managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to help meet the individual needs of our customers. Your positive, friendly disposition comes through in all your interactions as you respond to customer questions, proactively resolve problems, and seek to turn every dissatisfied customer into a happy one. You are introspective, and work to identify new business practices or suggest modifications to existing practices that could reduce the risk of customer cancellation. Additionally, you keep open lines of communication with management to ensure we are fulfilling our customers' expectations through exceptional service and care. At the end of the day, you are proud of the role you play on our team and enjoy seeing your hard work pay off in customers who are fully satisfied with our products and services. ABOUT ROWLAND PEST MANAGEMENT We're a local family-operated company that proudly serves New Smyrna and beyond. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee. We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals . To that end, we offer paid training and a supportive team environment so that everyone can succeed together . OUR IDEAL PEST CONTROL CUSTOMER SERVICE REPRESENTATIVE Customer service driven - Eager to help customers find Respectful - Treats others with kindness and dignity Reliable - Shows up to work on time and prepared Strong attention to detail - Completes tasks with a strong sense of thoroughness and accuracy Takes pride in their work - Has a high standard of quality of work If this sounds like you, keep reading!

Requirements

• 5+ years of verified customer service experience in a call center or similar fast-paced environment
• Previous home services experience
• Experienced in a general office, customer service, or sales role
• Dispatch or routing experience
• Strong verbal and written communication skills
• Above average telephone skills and etiquette
• The ability to work remotely

Nice To Haves

• An understanding of pest control, rodent control, or termite control is a plus.
• Additionally, knowledge of PestRoutes and CallRail software is a plus.
• Finally, an understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software is a plus.

Responsibilities

• managing a high volume of calls, texts, emails, voicemails, and web requests
• maintaining a high level of knowledge of our services to help meet the individual needs of our customers
• respond to customer questions
• proactively resolve problems
• seek to turn every dissatisfied customer into a happy one
• identify new business practices or suggest modifications to existing practices that could reduce the risk of customer cancellation
• keep open lines of communication with management to ensure we are fulfilling our customers' expectations through exceptional service and care

Benefits

• 401k with a 5% match
• Paid time off (PTO)
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed