Personnel Security Specialist - Intake Lead

Protection Strategies Inc • Springfield, VA

3d • Onsite

About The Position

PSI is seeking a Personnel Security Specialist (PSS) – Intake Lead to support personnel security suitability intake tasks in support of the DHS Federal Protective Service (FPS), Personnel Security Division (PSD). This role serves as a lead for intake operations, supporting case coordination, quality assurance, performance monitoring, and team training.

Requirements

• Education: Associate’s degree or equivalent required
• Experience: Minimum of 1 year in a leadership role with at least 3 years of relevant experience in security or intelligence fields (technical, physical, or operational security)
• Skills & Knowledge:
• Strong knowledge of personnel security principles and government contracting regulations
• Ability to build and maintain effective working relationships with diverse stakeholders
• Proficiency in Microsoft Office Suite

Nice To Haves

• Subject matter expertise in one or more security and/or intelligence disciplines preferred
• Experience implementing complex government security and/or intelligence programs and policies preferred

Responsibilities

• Point of Contact: Serve as the primary contact for case-related inquiries from contractors and stakeholders; escalate unresolved issues to Key Personnel as appropriate
• Training & Development: Facilitate on-the-job training (OJT) for new hires and provide refresher training as needed; conduct orientation sessions for team members
• Case Management: Monitor and assist with case assignments and resolve intake issues to support team performance; some case assignment responsibilities may apply
• Quality Assurance: Conduct monthly quality control checks to ensure compliance and maintain high-quality deliverables
• Performance Monitoring: Partner with the Program Manager to track performance metrics, implement quality measures, and support employee evaluation processes
• Staff Coordination: Approve timesheets, manage leave requests, and support recruiting activities including candidate interviews
• Conflict Resolution: Assist with resolving complaints and support disciplinary processes when necessary

Benefits

• Medical, Dental, Vision, Telemedicine, 401(k) Retirement Plan, Tuition Assistance, Wellness Programs, Employee Assistance Programs, GoodRx, Commuter Benefits, Disability Products, and Flexible Spending Accounts (HSA/HRA).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree