Personnel Security Assistant - Help Desk

Protection Strategies Inc•Springfield, VA

1d•Onsite

About The Position

The Personnel Security Assistant / Help Desk Support role provides customer service and administrative support for personnel security case processing. Responsibilities include reviewing investigative forms for completeness and accuracy, assisting applicants with e-QIP requests, and coordinating follow-ups with requesting or investigating offices to resolve missing or incorrect information. This position may require the employee to come into the office as little as one (1) day per week or as much as five (5) days per week, based on mission needs.

Requirements

Minimum of three (3) years of directly related experience performing administrative support in personnel security functions such as e-QIP/eAPP, SF-85, and SF-86, including reviewing investigative forms
Proficiency in Microsoft Office applications including Word, Access, Excel, and PowerPoint
Strong written and verbal communication skills commensurate with the position

Responsibilities

Receive telephone calls and respond to incoming email messages submitted through the Customer Service web address
Review e-QIP requests online and provide technical assistance to applicants
Prepare, submit, monitor, and update computer tracking systems concerning appropriate case material
Coordinate follow-up communication with requesting or investigating offices to resolve information gaps
Perform additional duties as assigned