Personal Vacation Planner Agent (Remote)

Holland America Group • Miramar, FL

5d • $15 • Remote

About The Position

We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC.
This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.

Requirements

• Minimum High School Diploma or GED.
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels.
• Excellent interpersonal skills.
• Superior prospecting, presentation and closing skills.
• Comfortable working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organizational and multi-tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Ability to work independently and manage our Customer Relationship Management (CRM) system.
• Good problem-solving skills.
• Consistent and reliable attendance and punctuality are essential functions of the job.
• Must be fluent in English and be able to read, write and articulate in English
• For internal interest, one must be in good standing with no verbal, written, or final warning.
• Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place.
• All applicants must advise their Coach/Manager of their interest in applying for the role.
• All applicants should fill out the application thoroughly.

Responsibilities

• Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects.
• Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
• Perform other job-related functions as assigned.

Benefits

• Health Benefits: Cost-effective medical, dental and vision plans, Employee Assistance Program and other mental health resources, Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 401(k) plan that includes a company match, Employee Stock Purchase plan
• Paid Time Off Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year.
• Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends, Personal and professional learning and development resources including tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED