Personal Vacation Planner Agent (Virtual)

Carnival Cruise Lines • Miramar, FL

262d • $15 - $16,500

About The Position

We're looking for enthusiastic, customer-centric sales professionals like you to join our upcoming VIRTUAL Personal Vacation Planner (PVP) Agent training class. This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.

Requirements

• Minimum High School Diploma or GED.
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels.
• Excellent interpersonal skills.
• Superior prospecting, presentation and closing skills.
• Comfortable working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organizational and multi-tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Ability to work independently and manage our Customer Relationship Management (CRM) system.
• Good problem-solving skills.
• Consistent and reliable attendance and punctuality are essential functions of the job.
• Must be fluent in English and be able to read, write and articulate in English.

Responsibilities

• Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects.
• Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests in order to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
• Perform other job-related functions as assigned.

Benefits

• Cost-effective medical, dental and vision plans.
• Employee Assistance Program and other mental health resources.
• Company paid term life insurance and disability coverage.
• 401(k) plan that includes a company match.
• Employee Stock Purchase plan.
• Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee's discretion.
• Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.
• All employees gain additional vacation time with further tenure.
• Sick Time - All full-time employees receive 80 hours of sick time each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.
• Personal and professional learning and development resources including tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Scenic and Sightseeing Transportation
• Education Level: High school or GED