Personal Trust Associate

Stifel•Saint Louis, MO

About The Position

The Personal Trust Associate provides trust administration service to trust clients, beneficiaries, attorneys and CPA's. The Trust Associate works with Trust Officers and Financial Advisors to facilitate the administration of trust accounts in accordance with the terms of the trust document. The Trust Associate must be familiar with the trust accounts in order to respond to various questions and be able to determine information to release or withhold from inquiries.

Requirements

Understand and comply with all regulations, including 12CFR9, Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, etc.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to understand the implications of new information for both current and future problem-solving and decision-making.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Minimum Required: Associate's degree in business administration or equivalent work experience
Minimum Required: 1-3 years' related experience in financial services
Minimum Required: None
Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Responsibilities

Assist in communication of trust activity to clients, beneficiaries, CPAs, attorneys, banks, money managers, insurance companies, and financial advisors.
Perform administrative functions related to the review and interpretation of life insurance trusts.
Follow-up to obtain original documents, contact insurance companies to gather information and to obtain personal information from beneficiaries.
Communicate with Insurance Trust Monitor to ensure they have the correct information in their database and review of their administrative and compliance work related to insurance trusts.
Provide an alternative source of service when Trust Officers are unavailable.
Review incoming mail, trial balance, account activity and pending distributions.
Prioritize tasks and take appropriate action.
Respond to clients and Financial Advisors calls.
Identify potential problems or crisis situations and advise manager.
Perform general duties related to the administration of trust documents.
Duties include: prepare stop payments and voids for checks, prepare wire transfer forms for money transfers, assist in the closing of trust accounts and verify the account is flat, upon death of client take all necessary steps to finalize client bills and direct deposits, obtain date of death information, ensure clients get refunds when requested, initiate changes on trust accounts and verify completion, prepare client information for imaging by assigning appropriate codes and know how to use the imaging system.
Open accounts on the trust system.
Ensure the coding is correct for proper administration.
Ensure the correct clients and interested parties are set up on the account for statements.
Research real estate and miscellaneous assets.
Provide information needed to transfer the assets and follow-up until the transfer is complete.
Work with Trust Officer to update real estate deeds and records as needed.
Provide trust tax information to outsourcing partner.
Ensure estimated payments are made in a timely manner.