Personal Training Manager
About The Position
The Personal Training Manager (PTM) leads the personal training department and is responsible for driving team performance, improving client outcomes, and creating a high-accountability, high-results culture. This position ensures that all trainers are meeting expectations in session delivery, kickoff execution, and retention while maintaining an inspiring and disciplined training environment. The PTM is a leadership force that sets the tone for department excellence and member experience. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
Responsibilities
- Lead, mentor, and hold all trainers accountable to high performance and professionalism.
- Conduct daily check-ins, team huddles, and one-on-one coaching sessions.
- Reinforce team culture, work ethic, urgency, and client-first mentality.
- Plan and run regular team workouts and training sessions to build unity and skill.
- Train new trainers on the full Crunch sales system and kickoff process.
- Assign shadows, conduct roleplays, and ensure readiness within 30 days.
- Continuously retrain team on sales scripts, weak points, and conversion best practices.
- Support new hire test-outs and ensure proper knowledge transfer.
- Track and post all key performance indicators: kickoffs booked, show rates, conversions, and renewals.
- Pull and review daily VFP and session reports for performance insights.
- Identify low-performance trends and implement recovery plans.
- Strategize around weak days or times to improve department output.
- Monitor client satisfaction and outcomes; review and audit programming quality.
- Ensure rebooking expectations are met and attrition remains low.
- Intervene when trainers underperform in client results or cultural standards.
- Handle escalated client issues regarding personal training services.
- Manage trainer schedules, floor hours, time-off requests, and session tracking.
- Ensure accurate logging of sessions for payroll and performance.
- Deliver payroll inputs and compliance logs to GM or payroll manager on time.
- Oversee trainer floor presence, session flow, and lead generation activity.
- Report weekly team performance and risk areas to General Manager and Regional Manager.
- Align with GMs on club-level goals, campaigns, and staffing needs.
- Coordinate with front desk and membership teams to ensure kickoff coverage and lead flow.
- Communicate openly and consistently to ensure transparency, alignment, and trust.
Benefits
- Competitive salary
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Employee discount
- Health insurance
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
