PERSONAL TRAINING & FITNESS MANAGER

Madison Area YMCA•Madison, NJ

24d

About The Position

The YMCA is seeking a Personal Training & Fitness Manager to help lead and grow our wellness offerings while supporting day-to-day operations of the Wellness Center. This role works closely with the Associate Director of Healthy Living to oversee the Personal Training program, support staff development, and ensure a safe, welcoming, and high-quality experience for members. You’ll play a key role in connecting members to services, supporting trainers, and keeping the fitness floor running smoothly.

Requirements

Experience in health & wellness, fitness, or a related field
Strong communication, organization, and problem-solving skills
Ability to build relationships with members, staff, and community partners
CPR/AED/First Aid certification (or ability to obtain)
Comfortable working with systems, data, and scheduling tools

Nice To Haves

Supervisory experience preferred
Personal training certification (ACE, NASM, ACSM, or similar) preferred

Responsibilities

Lead the Personal Training Program
Coordinate daily operations of the Personal Training program
Serve as the main contact for members interested in training services
Match members with trainers based on goals, availability, and needs
Support trainer scheduling and ensure timely follow-up with clients
Track participation and help identify opportunities to grow the program
Assist with onboarding and development of personal training staff
Supervise & Support Staff
Provide direct supervision, coaching, and feedback to trainers and fitness staff
Assist with hiring, onboarding, and scheduling
Promote accountability, teamwork, and strong member service
Ensure staff maintain required certifications
Support Fitness Center Operations
Help maintain a safe, clean, and well-supervised Wellness Center
Monitor equipment and communicate maintenance needs
Support wellness programs that drive member engagement and retention
Enhance the Member Experience
Build relationships with members and create a welcoming environment
Promote YMCA programs and services
Respond to questions and concerns with professionalism and follow-through
Support initiatives that improve member satisfaction and retention
Handle Administrative Responsibilities
Assist with program coordination and scheduling
Review and submit payroll for personal training staff
Track participation and operational data
Contribute to planning and improving department operations
Organization-Wide Impact
Represent and support the YMCA’s mission and core values: caring, honesty, respect, and responsibility
Collaborate across departments to ensure a consistent member experience
Participate in trainings, meetings, and organizational initiatives
Support safety practices and risk management standards