About the position
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Interacts with new and existing members to help them in achieving their health and well-being goals. Creates a welcoming environment for all members of all backgrounds and abilities. This position is responsible for providing high quality personal exercise training, excellent customer service, and product knowledge to members in a safe and clean environment.
Responsibilities
- Actively recruits and retains personal training clients.
- Personal information of members/ clients must be kept strictly confidential to maintain a high degree of trust and confidence.
- Ensure contractual agreements and payments for members are processed through member services and in adherence with the Y’s accounting procedures and policies.
- Assists members and customers on the wellness floor and the Family Center courteously.
- Designs programs that are tailored to individual member health and wellness objectives, documents progress.
- Coach and motivate members in support of their desired behavior change.
- Regularly checks on members’ progress and answers questions from members to support them in achieving their goals related to healthy living.
- Maintains working knowledge of fitness/health living trends to provide effective information and support to members.
- Builds effective, authentic relationships with members; helps members connect with each other and the YMCA.
- Engaging with members to upsell all programs including Personal Training, Group Exercise, Youth Sports, Aquatics & Youth Development programs.
- Utilizes tools, technology and information for the purpose of increasing member knowledge of healthy living programs provided through the YMCA (handouts, schedules, etc.).
- Report all accidents/incidents to supervisor and follow the Association’s current employee and member injury reporting procedures.
- Respond promptly and appropriately to emergency situations or when rescue or first aid is necessary.
- Enforce all safety rules fairly, consistently with tact and respect.
- Maintain Personal Training or specialize certifications (per Association requirements) certifications.
- All other duties as assigned by management.
Requirements
- Must be at least 18 years of age.
- High School graduate or equivalent preferred.
- CPR, First Aid, AED Certification preferred prior to hire. Must obtain within 60 days of hire.
- Previous experience with diverse populations preferred.
- Certified Personal Training Certification and/or approved specialized certification required from one of the following: American College of Sports Medicine (ACSM), National Academy of Sports Medicine (NASM), National Strength and Conditioning Association (NSCA), American Council on Exercise (ACE), World Instructor Training Schools (WITS), International Sports Science Association (ISSA), National Personal Training Institute (NPTI), National Exercise Trainer Association (NETA), National Council on Strength and Fitness, Fit Tour, or a 4-year degree in Exercise Science, Kinesiology, Physical Therapy. Must be current and in good standing.
